Processing
Before dispatch
Most orders are prepared within approximately 2–5 business days. Artwork, mirrors, oversized décor, or products requiring special preparation may need additional handling time.
Selvora Studio / Order Services
Track
Your Order
Your order is on its way. Use the information from your order confirmation to check the latest available shipment status.
Tracking information may take a little time to appear after an order has been dispatched.
01 / Order lookup
Find your shipment.
Enter your order number and the email address used at checkout. Your order number can usually be found in your confirmation email.
02 / Delivery journey
Every order moves through a few simple stages.
01 Confirmed
Order Received
Your order has been successfully placed and payment has been received or authorized.
02 Preparing
Being Prepared
Your selected pieces are being checked, prepared, and packaged for shipment.
03 In Transit
On The Way
The carrier has received the parcel and it is moving through the delivery network.
04 Delivered
Arrived
The carrier has recorded the shipment as delivered to the destination.
03 / Understanding tracking
A tracking number tells the story one scan at a time.
Once your order has been dispatched, tracking updates are generated by the carrier. The first scan may not appear immediately after a shipping label has been created.
During transit, a parcel may move between distribution centers without receiving a visible scan at every stage. This is normal for many carrier networks.
- 01 Check your shipping confirmation email.
- 02 Allow time for the first carrier scan.
- 03 Review the latest estimated delivery date.
- 04 Contact us if tracking appears unusually inactive.
Transit
After dispatch
Delivery time depends on destination, carrier service, network conditions, weather, holidays, and other circumstances affecting transportation.
International
Cross-border orders
International shipments may require customs clearance and local carrier processing. Import duties or taxes may also apply depending on the destination.
Tracking Notes
A quick reference for the most common situations customers encounter after placing an order.
My tracking number does not work yet.
A tracking number can be generated before the first carrier scan. Please allow some time for the carrier system to register the parcel.
My tracking has not changed for several days.
Some shipments receive fewer scans while traveling between facilities. If there has been no meaningful update for an unusually long period, contact our support team with your order number.
The tracking says delivered, but I cannot find it.
Please check your front entrance, mailbox, building reception, safe delivery locations, household members, and nearby neighbors before contacting the carrier or our support team.
Can I change my delivery address after ordering?
Contact us as quickly as possible. Address changes may be possible before fulfillment, but cannot always be made after a shipment has entered the carrier network.
What should I do if my parcel arrives damaged?
Photograph the parcel, shipping label, packaging, and product before disposing of any materials. Contact us promptly so we can review the situation and advise on the next step.
Still looking for an answer?
Our customer care team can help review your order and delivery details.