Returns
& Refunds
We believe that a thoughtful return experience is part of thoughtful design. If a piece does not work for your space, we are here to help you understand the next step.
Simple. Clear. Considered.
A return should feel like part of the service, not an obstacle.
Selvora Studio offers decorative artwork, mirrors, wall pieces, sculptural objects, photographic compositions, and other design-led products intended to bring personality to an interior.
Because many of these pieces are visual and dimensional objects, we ask customers to review product dimensions, materials, finish information, and installation details before placing an order.
When a return is appropriate, our goal is to make the process clear, documented, and easy to follow.
Start your request
Contact Selvora Studio within 30 days of delivery if you wish to request an eligible return. Please include your order number, product name, and reason for the request.
We review the details
Our customer care team will review the request and confirm whether the item qualifies under the applicable return conditions. Please wait for our instructions before sending the product back.
Prepare the piece carefully
Returned artwork, mirrors, decorative objects, and other products should be securely packaged and protected. Whenever possible, use the original packaging and protective materials.
Product condition is checked
Once the return arrives, the item is inspected for condition, completeness, damage, signs of use, installation, or modification.
Approved refunds are processed
If the return meets the requirements, the applicable refund is issued to the original payment method. Processing time after authorization can vary by payment provider or financial institution.
30 days from delivery
Standard return requests should be submitted within 30 days after delivery. Requests received outside this period may not qualify unless an exception is required by applicable law or has been agreed by us.
Unused & undamaged
Items should be unused, uninstalled, unaltered, and returned in resalable condition with original components and packaging where reasonably possible.
Customer responsibility
Unless an item arrived damaged, defective, incorrect, or otherwise requires a seller-paid return, customers are generally responsible for return shipping costs.
Usually non-refundable
Original shipping charges are generally non-refundable for change-of-mind returns, except where a refund of shipping is required by applicable law or the return results from an error on our part.
Damage is different from a change of mind.
If your order arrives damaged, please contact us as soon as possible. Do not immediately send the item back through a standard return route.
Photographs help us understand what happened and determine the most appropriate resolution.
- Photograph the product and visible damage.
- Photograph the outer shipping carton and label.
- Keep the packaging and protective materials.
- Contact support before disposing of damaged materials.
Returns / FAQ
A few practical answers before you begin. If your situation is not covered here, contact our support team and we will review it with you.
Can I return an item simply because I changed my mind?
Eligible unused and undamaged products may generally be returned within the 30-day return window. Return shipping is normally the customer's responsibility.
Can I return a product after installation?
Installed or modified products may not qualify for a standard change-of-mind return because installation can affect condition, packaging, and resaleability.
What happens if I receive the wrong product?
Contact us promptly with your order number and photographs of the item received. We will review the shipment and provide the appropriate next steps.
How are refunds issued?
Approved refunds are generally sent to the original payment method used for the order. Your payment provider may require additional processing time before the funds become available.
Are international orders returnable?
International returns may be subject to additional shipping, customs, tax, and import considerations. Please contact us before returning an international order so we can provide the applicable instructions.
Can I exchange an item?
Exchanges may be possible depending on inventory and product type. Contact us before shipping a return so we can check the available options.
Need help?
We are happy to review your order and explain the available options.