FAQ

Selvora Studio / Help Center

Questions,
Answered.

Welcome to the Selvora Studio FAQ. Here you will find practical information about products, orders, delivery, tracking, returns, payments, and customer care.

If you cannot find what you need, our support team is always happy to help.

01 / 06

Everything you need before, during, and after your order.

A concise guide to shopping with Selvora Studio.

Selvora Studio decorative artwork

Shopping & Products

01 / Before you order
01

How do I choose the right artwork for my space?

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Start with the wall dimensions, surrounding furniture, and overall visual balance of the room. Consider whether you want the artwork to become a focal point or complement an existing interior. Product dimensions listed on each product page should be reviewed carefully before purchasing.

02

Where can I find product dimensions and details?

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Product pages contain the available specifications, dimensions, materials, finishes, and other relevant information. If you need clarification about a particular piece, contact us with the product name and we will be happy to assist.

03

Will the colors look exactly like the product photos?

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We make every effort to present products accurately. However, screen settings, lighting conditions, photography, and individual displays can create minor differences in perceived color and tone.

04

Are your decorative pieces suitable for different interior styles?

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Our collection is designed around expressive contemporary interiors and can work across modern, minimalist, European-inspired, transitional, eclectic, and art-focused spaces. The best choice depends on your room proportions and existing palette.

Selvora Studio modern wall decoration
02 / Order experience

From checkout to doorstep, we keep the process clear.

Once your order is placed, you will receive confirmation information and, after dispatch, available tracking details. Please keep your order confirmation email until your purchase has arrived safely.

Orders & Payment

02 / Checkout
05

How will I know if my order was placed successfully?

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After a successful checkout, an order confirmation is normally sent to the email address provided during purchase. If you do not see it, check your spam, promotions, or junk folders before contacting us.

06

Can I change or cancel my order?

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Contact us as soon as possible after placing the order. We will try to accommodate changes or cancellation requests before fulfillment, but an order may no longer be changeable once preparation or dispatch has begun.

07

What payment methods are available?

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Available payment methods are displayed during checkout and may vary according to location, device, currency, and Shopify's supported payment options.

08

Why was my payment declined?

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Payment authorization can fail for several reasons, including incorrect billing details, bank restrictions, insufficient funds, security checks, or temporary payment-provider issues. Please verify your information or contact your payment provider if necessary.

Shipping & Tracking

03 / Delivery
09

When will my order be shipped?

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Orders generally require processing time before dispatch. Most orders are prepared within approximately 2–5 business days, although larger, delicate, or specially handled decorative pieces may require additional preparation time.

10

How can I track my order?

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Once your order has been dispatched and tracking information becomes available, you can use the tracking details provided in your shipping notification or through our Track Order page.

11

Why has my tracking information not updated?

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A carrier may not scan a parcel at every stage of its journey. Tracking can therefore remain unchanged temporarily while the shipment is moving between facilities. If the status remains inactive for an unusually long period, please contact us.

12

Do you ship internationally?

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International shipping availability depends on the destination and products ordered. International shipments may be subject to customs clearance, local carrier procedures, import duties, and taxes.

04 / Delivery note

Keep your details accurate.

Always review your shipping address, apartment or unit information, postal code, and contact details before completing checkout.

05 / Packaging

Open carefully.

Decorative and wall pieces may require careful unpacking. Keep packaging materials until you have inspected the product completely.

06 / Support

We're here when needed.

If something does not look right with your delivery, contact us promptly with your order number and relevant photographs.

Returns & Refunds

04 / After delivery
13

Can I return an item?

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Returns may be available according to the conditions and timeframe described in our Returns & Refunds and Refund Policy pages. Please review those policies before sending any item back.

14

What if my item arrives damaged?

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Contact us promptly and provide clear photographs of the product, outer packaging, shipping label, and any visible damage. Do not discard the packaging until the issue has been reviewed.

15

How long does a refund take?

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After a refund has been approved and issued, the time required for funds to appear can depend on the original payment method and the financial institution or payment provider.

16

What if I received the wrong item?

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Please contact customer support as soon as possible. Include your order number and photographs of the item received so we can compare it with your order details and determine the appropriate solution.

Didn't find
your answer?

Every order and interior project can be a little different. If your question is not covered above, our customer care team can help with product information, orders, delivery, returns, and other questions.

For faster assistance, include your order number or the product name whenever it is relevant.

 Contact Selvora Studio →