Keep your details accurate.
Always review your shipping address, apartment or unit information, postal code, and contact details before completing checkout.
Welcome to the Selvora Studio FAQ. Here you will find practical information about products, orders, delivery, tracking, returns, payments, and customer care.
If you cannot find what you need, our support team is always happy to help.
Start with the wall dimensions, surrounding furniture, and overall visual balance of the room. Consider whether you want the artwork to become a focal point or complement an existing interior. Product dimensions listed on each product page should be reviewed carefully before purchasing.
Product pages contain the available specifications, dimensions, materials, finishes, and other relevant information. If you need clarification about a particular piece, contact us with the product name and we will be happy to assist.
We make every effort to present products accurately. However, screen settings, lighting conditions, photography, and individual displays can create minor differences in perceived color and tone.
Our collection is designed around expressive contemporary interiors and can work across modern, minimalist, European-inspired, transitional, eclectic, and art-focused spaces. The best choice depends on your room proportions and existing palette.

Once your order is placed, you will receive confirmation information and, after dispatch, available tracking details. Please keep your order confirmation email until your purchase has arrived safely.
After a successful checkout, an order confirmation is normally sent to the email address provided during purchase. If you do not see it, check your spam, promotions, or junk folders before contacting us.
Contact us as soon as possible after placing the order. We will try to accommodate changes or cancellation requests before fulfillment, but an order may no longer be changeable once preparation or dispatch has begun.
Available payment methods are displayed during checkout and may vary according to location, device, currency, and Shopify's supported payment options.
Payment authorization can fail for several reasons, including incorrect billing details, bank restrictions, insufficient funds, security checks, or temporary payment-provider issues. Please verify your information or contact your payment provider if necessary.
Orders generally require processing time before dispatch. Most orders are prepared within approximately 2–5 business days, although larger, delicate, or specially handled decorative pieces may require additional preparation time.
Once your order has been dispatched and tracking information becomes available, you can use the tracking details provided in your shipping notification or through our Track Order page.
A carrier may not scan a parcel at every stage of its journey. Tracking can therefore remain unchanged temporarily while the shipment is moving between facilities. If the status remains inactive for an unusually long period, please contact us.
International shipping availability depends on the destination and products ordered. International shipments may be subject to customs clearance, local carrier procedures, import duties, and taxes.
Always review your shipping address, apartment or unit information, postal code, and contact details before completing checkout.
Decorative and wall pieces may require careful unpacking. Keep packaging materials until you have inspected the product completely.
If something does not look right with your delivery, contact us promptly with your order number and relevant photographs.
Returns may be available according to the conditions and timeframe described in our Returns & Refunds and Refund Policy pages. Please review those policies before sending any item back.
Contact us promptly and provide clear photographs of the product, outer packaging, shipping label, and any visible damage. Do not discard the packaging until the issue has been reviewed.
After a refund has been approved and issued, the time required for funds to appear can depend on the original payment method and the financial institution or payment provider.
Please contact customer support as soon as possible. Include your order number and photographs of the item received so we can compare it with your order details and determine the appropriate solution.
Every order and interior project can be a little different. If your question is not covered above, our customer care team can help with product information, orders, delivery, returns, and other questions.
For faster assistance, include your order number or the product name whenever it is relevant.
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