After an order is successfully placed and payment has been authorized, our team begins the fulfillment process. Orders may go through several stages, including payment verification, inventory confirmation, product preparation, protective packaging, labeling, and handover to the shipping carrier.

Standard processing generally takes approximately 2–5 business days, although some artistic, oversized, handcrafted, or specialty pieces may require additional preparation time. Business days normally exclude weekends and public holidays.

If your order contains multiple products, items may not always be dispatched together. Products can be fulfilled separately when they are stored at different locations or require different handling procedures.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual transit times may vary based on the destination, carrier network, seasonal demand, customs processing, weather, local transportation, and other circumstances outside our direct control.

For international destinations, delivery can take longer when customs authorities request additional information or when a shipment requires inspection or payment of destination-specific charges.

When tracking is available for your shipment, tracking information will normally be sent to the email address associated with your order after the package has been dispatched.

Please note that a tracking number may initially show limited activity. Carriers sometimes require time to scan and register a parcel after it leaves our fulfillment location. A shipment may therefore appear inactive shortly after dispatch even though it is already moving through the carrier network.

Tracking updates

• Tracking information may take some time to become active.
• Carrier scans may not appear at every stage of transit.
• International shipments may show fewer updates during customs processing.
• Local delivery partners may provide additional tracking once the shipment reaches the destination country.

Selvora Studio may ship selected products to international destinations. International orders are subject to the transportation networks and import procedures of the destination country.

Customers are responsible for ensuring that the recipient name, delivery address, postal code, telephone number, and other required information are accurate and complete.

Customs, duties & taxes

Depending on the destination, an international shipment may be subject to customs duties, import taxes, brokerage charges, VAT, handling fees, or other government-imposed costs. These charges are determined by the destination country's authorities and are generally outside Selvora Studio's control.

Any applicable customs or import charges are the responsibility of the recipient unless otherwise stated during checkout. Refusal to pay destination charges may result in the shipment being delayed, returned, abandoned, or otherwise handled according to the carrier's procedures.

Please carefully review your shipping address before completing checkout. Accurate information is especially important for apartments, offices, buildings with access restrictions, rural destinations, and international addresses.

If you notice an address error immediately after placing an order, contact us as soon as possible at support@selvorastudio.store .

We will make reasonable efforts to assist with address corrections before dispatch. However, once an order has entered the carrier network, changes may not be possible or may involve additional carrier charges.

Although we work to prepare and dispatch orders efficiently, shipping networks can occasionally experience delays. Common causes include severe weather, peak holiday periods, carrier congestion, customs inspections, transportation disruptions, incorrect address information, regional restrictions, and unexpected operational events.

A delay in transit does not automatically mean that a parcel is lost. Tracking information may remain unchanged for a period of time before the next carrier scan appears.

If your shipment appears delayed

• Review the latest tracking information provided by the carrier.
• Confirm that the shipping address entered at checkout was correct.
• Check whether the carrier has requested additional information.
• Allow additional time during major holidays or severe weather events.
• Contact our support team if the shipment remains unusually inactive.

If your package arrives visibly damaged, please retain the packaging materials and take clear photographs of the exterior packaging, shipping label, internal protection, and product itself. These images may be needed to evaluate a carrier damage claim.

If tracking indicates that a parcel has been delivered but you cannot locate it, first check the delivery area, building reception, mailroom, household members, neighbors, or other locations where the carrier may have safely left the package.

If the parcel remains missing, contact us with your order number and the relevant tracking information. We will work with the appropriate carrier or delivery partner to determine the next available step.

For international shipments, delivery investigations can sometimes take longer because multiple carrier or customs systems may be involved.

Certain Selvora Studio pieces may require additional protection because of their size, shape, finish, construction, or artistic materials. Larger wall art, mirrors, sculptural décor, and fragile decorative objects may require specialized packaging and handling.

These products may have different processing or delivery requirements from smaller items. If a product has special shipping information, those details will be presented on the relevant product page or during checkout whenever possible.

Customers should inspect larger or fragile products carefully after delivery and retain the original packaging until the item has been fully inspected.

We may deliver to residential addresses, offices, studios, and other eligible locations depending on the shipping service available for the destination.

Some buildings may have specific delivery procedures, access hours, reception desks, concierge services, loading areas, or restrictions on oversized packages. Customers are responsible for ensuring that the selected address can receive the ordered products.

Carrier delivery procedures may vary. A signature may be required for certain shipments, while other packages may be left in an appropriate location according to the carrier's delivery rules.