Before You Buy
Questions about dimensions, materials, finishes, styling, installation, or choosing the right piece for your interior? Tell us what you are considering and we will point you in the right direction.
Selvora Studio / Customer Concierge
Let's Talk
About Your Space.
Whether you have a question about an artwork, an order, delivery, returns, or simply need help choosing a piece, our team is here to help.
Send a message
Customer inquiry / 01After Your Order
Need an update on your order, shipment, tracking information, address, or delivery? Include your order number and we can review the available information with you.
Something Went Wrong
If an item arrives damaged, incorrect, or incomplete, contact us as soon as possible. Photos of the item and packaging can help us resolve the issue more quickly.
02 / How we can help
From the first question to the final delivery.
We want the experience around your purchase to feel as considered as the product itself. Our customer care team can assist with practical questions throughout your order journey.
For product-related questions, please include the product name or a screenshot whenever possible. For order-related requests, your order number is the fastest way for us to identify the correct purchase.
- Product specifications and dimensions
- Order status and shipment questions
- Delivery and tracking assistance
- Returns and refund guidance
- Damaged, incorrect, or incomplete orders
- General Selvora Studio inquiries
03 / Customer care
When to expect a response.
General inquiries 1–2 business days
Order assistance 1–2 business days
Shipping questions 1–2 business days
Damaged item reports As soon as reasonably possible
Weekends & holidays Next available business day
Prefer email?
You can contact the Selvora Studio customer care team directly.