Shipping
& Delivery
From our studio collection to your interior, every order moves through several stages before it reaches your door. This guide explains the journey from checkout to delivery.
Delivery estimates are provided as guidance and may vary depending on destination, product availability, carrier conditions, customs, weather, holidays, and other circumstances beyond our direct control.
Order
Your order is confirmed after successful checkout and payment.
Prepare
We prepare, inspect, and securely package your selected pieces.
Transit
Your parcel moves through the applicable carrier network.
Arrive
Tracking updates continue until the parcel reaches its destination.
Before your order leaves us.
After checkout, you will receive an order confirmation containing the details of your purchase. Please review the shipping address carefully.
Most orders require approximately 2–5 business days for processing before shipment. Certain artistic, oversized, made-to-order, or special-handling items may require additional preparation time.
Processing estimates generally refer to business days. Orders placed during weekends or public holidays may begin processing on the next available business day.
If you notice an incorrect shipping address, contact us as soon as possible. Once an order has entered fulfillment or been handed to a carrier, changes may no longer be possible.
We use protective packaging appropriate to the product type. Mirrors, framed or delicate artwork, sculptural pieces, and other fragile decorative objects may require additional protection.
Delivery windows are estimates, not guarantees.
Once an order has shipped, delivery time depends on the destination, selected service, carrier network, customs procedures, local conditions, and other factors.
Tracking information becomes the best source for the latest movement of an individual parcel after shipment.
International deliveries may require additional time for customs processing, import procedures, local handoff, and final-mile delivery.
Choose the route that fits your order.
Standard carrier service may be available for eligible destinations. The shipping charge and available service are displayed at checkout according to your delivery address and order.
Where available, expedited shipping options may be displayed at checkout. Express delivery does not necessarily reduce product processing time unless specifically stated.
Large artwork, mirrors, sculptural décor, and other oversized products may require specialized handling or a different delivery method. Additional shipping conditions may apply.
Applicable shipping charges are calculated or displayed at checkout based on the destination, order contents, available service, and applicable shipping rules.
United States
Orders shipped within the United States are delivered through the carrier service selected or assigned to the order.
Typical delivery: 3–8 business days after dispatchInternational
International orders may travel through multiple carrier networks before reaching the final delivery address.
Typical delivery: 7–20 business days after dispatchRemote areas
Remote, rural, island, or hard-to-reach destinations may require additional transit time and may have limited carrier services.
Additional transit time may apply
Your parcel has a journey of its own.
When tracking is available, shipment information will be provided through the carrier or shipping confirmation associated with your order.
Tracking scans may not appear immediately after a shipping label is created. Some carriers update tracking only after the parcel reaches a processing facility.
- Check your shipping confirmation email first.
- Allow reasonable time for the first carrier scan.
- Use the carrier tracking information for the latest movement.
- Contact us if tracking remains unchanged for an unusually long period.
Cross-border delivery has a few extra steps.
International shipments may be inspected or held by customs authorities according to the destination country's rules.
Import duties, VAT, customs fees, brokerage charges, or other destination-country taxes may apply unless otherwise stated at checkout. These charges are generally the responsibility of the recipient.
Customs processing is outside the direct control of Selvora Studio. A package may remain in customs for additional time depending on local procedures and documentation requirements.
Customers are responsible for providing an accurate delivery address and any information reasonably required by the carrier or customs authority to complete delivery.
Delivery Questions
When will my order ship?
Most orders are processed within approximately 2–5 business days. Products requiring special preparation or handling may take longer.
Will I receive tracking information?
When tracking is available for your shipment, tracking information is generally provided after the order has been dispatched.
Why has my tracking not updated?
Tracking may take time to update after a label is created or while a parcel moves between carrier facilities. If there has been no movement for an unusually long period, please contact support.
What if I entered the wrong address?
Contact us immediately. We will try to assist before fulfillment. Once a parcel has shipped, address changes may depend on the carrier and may not be possible.
What if my package arrives damaged?
Please photograph the package, shipping label, protective packaging, and damaged product, then contact us promptly. Keep the packaging until the issue has been reviewed.
Can delivery be delayed?
Yes. Carrier congestion, severe weather, customs, public holidays, incorrect addresses, remote destinations, operational disruptions, and other circumstances can extend delivery times.
What if my parcel appears delivered but I cannot find it?
First check the delivery location, household members, building reception, neighbors, and any carrier delivery notes. If the parcel still cannot be located, contact us so we can help review the shipment information.
Questions about your delivery?
Please include your order number whenever possible so our team can assist you more efficiently.