Your Privacy,
Handled With Care.
Privacy should be understandable, not hidden in fine print.
Selvora Studio respects your privacy and aims to be transparent about the information we receive when you browse our website, communicate with us, or place an order. This policy describes the categories of information we may collect and the purposes for which that information is used.
Information We May Collect
Depending on how you interact with our website, we may receive information that you provide directly, information generated through your use of the website, or information required to complete a transaction.
This may include your name, email address, shipping address, billing information, telephone number, order details, and information you choose to provide when contacting customer service.
- Contact and account information you voluntarily provide.
- Order details, product selections, and transaction information.
- Shipping and delivery information required to fulfill an order.
- Customer service messages and correspondence.
- Technical information such as browser, device, and website usage data.
How We Use Information
Information is used primarily to operate Selvora Studio as an online retail business and to provide the services you request.
We may use information to process purchases, arrange delivery, communicate with you about an order, respond to questions, prevent fraudulent activity, maintain our website, and improve our products and customer experience.
- Process and fulfill purchases.
- Send order confirmations and service-related communications.
- Provide tracking and delivery updates.
- Respond to customer inquiries and support requests.
- Improve website functionality and shopping experiences.
- Maintain security and protect against misuse.
Orders & Payment Information
When you place an order, information necessary to complete the transaction is processed through the Shopify commerce environment and relevant payment service providers.
Selvora Studio does not need to retain complete payment card numbers for ordinary order processing. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.
We retain appropriate order records for customer service, accounting, legal, tax, fraud prevention, and business administration purposes.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve the overall shopping experience.
Some technologies may be provided by Shopify or other service providers used to operate analytics, advertising, security, customer service, or other website functions.
Information is used in connection with operating our store, providing services, fulfilling orders, communicating with customers, maintaining security, and improving our website and customer experience.
When Information May Be Shared
We may share limited information with trusted service providers when necessary to operate the store or complete a service you have requested.
- Shopify and technology providers supporting the online store.
- Payment processors handling transactions.
- Shipping and logistics providers delivering your order.
- Customer service and operational providers.
- Professional advisers where reasonably necessary.
- Authorities when disclosure is required by applicable law.
Security & Data Protection
We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, alteration, or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, customers should also take reasonable steps to protect account credentials, devices, and email accounts.
Your Privacy Choices & Rights
Depending on where you live, you may have rights regarding the personal information we hold about you. These may include rights to request access, correction, deletion, restriction, or information about how your data is processed.
You may also choose not to provide certain information, although this can prevent us from completing some purchases or providing specific services.
To make a privacy-related request, contact us using the email address below. We may need to verify the request before taking action.
Children's Privacy
Selvora Studio is intended for general consumers and is not directed toward children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, legal requirements, or privacy practices.
The updated version will be posted on this page with an updated effective date. We encourage visitors to review this page periodically.
Questions about privacy?
Our customer support team is available to help with privacy-related questions or requests.