Refund
Policy
We want every Selvora Studio piece to feel right in your space. This policy explains when a return or refund may be available, how to request one, and what to expect throughout the process.
How the return works
A straightforward process helps us inspect returned pieces efficiently and keeps communication clear from the first request to the final refund.
Contact us
Email our support team with your order number and the reason for the return before sending anything back.
Receive instructions
We review the request and provide return instructions when the item qualifies under this policy.
Send the item
Carefully package the product and return it using the instructions provided by our support team.
Inspection & refund
Once received and inspected, an approved refund is issued to the applicable original payment method.
Return eligibility
To help us maintain the quality of our collection, returned products should meet the conditions below.
Eligible returns
Most unused, undamaged products may be eligible for return when the request is submitted within 30 days of delivery.
- The return request is made within the applicable return period.
- The product has not been used, installed, altered, or damaged.
- Original packaging and protective materials are retained where possible.
- The item is returned in a condition suitable for resale.
- The returned product corresponds to the original order.
Non-eligible situations
Certain circumstances may prevent a return from being accepted or may affect the amount eligible for refund.
- Items returned after the applicable return period.
- Products showing signs of use, installation, wear, or alteration.
- Items damaged after delivery due to improper handling or installation.
- Products missing essential components or packaging where those materials are necessary for resale.
- Items specifically identified as final sale or non-returnable on the product page.
Handle every piece with care.
Many Selvora Studio products are intended to become visual focal points within a home or commercial interior. Artwork, mirrors, sculptural decorations, and other design pieces should be handled carefully during unpacking, installation, relocation, and return preparation.
If a product arrives damaged, please contact us promptly rather than arranging a standard change-of-mind return.
- Keep the original packaging until the product has been inspected.
- Photograph visible damage before disposing of packaging.
- Do not install or modify an item you intend to return.
- Contact support before shipping a return.
Refund details
Refunds are processed after the returned product has been received and reviewed for compliance with the applicable return conditions.
Original payment
Approved refunds are generally issued to the original payment method used to complete the order. The time required for the funds to appear can vary according to the payment provider or financial institution.
Shipping charges
Original shipping charges are generally non-refundable unless the return results from an issue attributable to the order, such as an incorrect item or an item that arrived damaged or defective.
Return shipping
Unless otherwise agreed in writing, return shipping costs for change-of-mind returns are the customer's responsibility. Special arrangements may apply to damaged, defective, or incorrectly supplied items.
Damaged or incorrect items
If something is wrong when your order arrives, please contact us before sending the product back.
Arrived damaged?
Please take clear photographs of the product, outer packaging, shipping label, internal protective materials, and any visible damage. This documentation helps us determine the appropriate next step and, where applicable, support a carrier claim.
Please keep the original packaging until the matter has been resolved.
Received the wrong item?
If the product received does not match your order, contact us as soon as possible. Include your order number and photographs of the item and packaging so that we can verify the shipment.
We will review the situation and provide appropriate return or replacement instructions.
Refund questions
A few of the questions customers most often ask before starting a return.
When should I request a return?
Please contact us within 30 days of delivery if you would like to request an eligible return. Contacting us before shipping the item allows our team to provide the correct return instructions.
Can I return an installed product?
Products that have been installed, modified, mounted, altered, or otherwise used may not qualify for a standard change-of-mind return. Please contact us if there is a product defect or installation-related issue so we can review the circumstances.
How long does a refund take?
After an eligible return reaches us, allow reasonable processing time for inspection and refund authorization. Your payment provider or bank may require additional time before the funds appear in your account.
Can I exchange an item?
Exchanges may be available depending on inventory, product type, and the reason for the request. Contact support before returning an item so we can determine whether an exchange is possible.
What if I change my mind?
A change-of-mind return may be accepted when the product meets the eligibility requirements and the request is made within the stated return window. Return shipping may be the customer's responsibility.
What if my package is damaged?
Contact us promptly and provide photographs of the damage and packaging. Do not discard the packaging before we have reviewed the situation.
Need help with a return?
Contact Selvora Studio before sending your item back. Please include your order number, the product involved, and a brief explanation of the issue.